Hello Rose,
For how many people is the reservation? If it's for 3 and you're not qualified for the work collection, contact Airbnb straight away as, from her message, it can only be that her intent is to make a third party reservation.
I have done so in the past regarding such third party bookings.
I've enlisted their help for a reservation where the person said that she would just be visiting the person staying and a booking where the person making the reservation said that her friend would arrive first and she later. In the first case the reservation was cancelled penalty free and in the second case they told her to arrive at the same time as her friend and she did. I wouldn't have let him in otherwise.