Cancelled bookings when the guest did not cancel the booking

[Lorraine182]

Hi,

I have a guest who has had their booking cancelled so they say by Air bnb. They have not cancelled the booking and want to stay.  How do I check if Air bnb have refunded them their money or not?

How do I check what is going on here? its very strange

[Sarah977]

@Lorraine182  It's up to the guest to ask these questions of Airbnb, not really the host. Why do you want to check if Airbnb has refunded their money? If it's cancelled, it's cancelled- does it show as cancelled on your end?

Airbnb will sometimes cancel a guest's booking if they were unable to collect payment, or this guest has been reported for illegal or objectionable behavior. So if that's the case, consider yourself lucky to have had it cancelled.

Or it could just be a system glitch, but it's in the guest's court to speak to Airbnb about this. They won't give you any useful information.

[Lorraine182]

Thanks Sarah, apprently the guest has asked Air bnb the question. I await some feedback. Its been cancelled off my calendar but the client is adamant they ahve paid all monies and have sent proof to me

Cheers

Lorraine