Hey there!
I had a bit of a not-so-smooth guest encounter for my first time hosting. The guests left the front door actually opened (it was that way for 4 days due to the fact I was out of town), left the coffee maker on which burnt up... and someone slept on the white linen sofa with either excessive fake tanner or makeup on leaving the cushions fully stained.
I have requested the amount for new coffee maker and to have the sofa cushions dry cleaned... but of course the guest will not respond.
Every time I do the "involve Airbnb" option it just spirals out and says "something went wrong"
How can I get directly intouch with Airbnb to resolve this from the previous guest?!
Thank you!