Challenge of hosting in Japan

Kevin-s0
Level 10
Minamiashigara, Japan

Challenge of hosting in Japan

I host in Japan, where the rules have become quite strict. The police came by to outline the information we need to collect from guests who do not live in Japan. They are very concerned about terrorism with the Olympics coming up.  Guests must supply:

 

Passport photo page

Names and full addresses of every guest 

Everyone’s job

 

Most guests comply, but some guests from China at times, either do not give the full information, or very reluctantly do so after many emails. (I host remotely and have a local staff). 

 

A few guests from other countries can also be reluctant, but it tends to be Chinese guests.  I really don’t want to tar a whole nationality. A group of Chinese guests gladly gave me their information today. But another group also from China did not. (A recurring theme).

 

I understand the Chinese government is scary for some people (including Chinese). Is that the reason they don’t like to give out information?

 

Ethnic Chinese from other countries comply and give the information. It is Chinese from China that end up taking up so much of my time in dealing with them.

 

Advice please: how do I get them to send me or leave their information?

 

(The local police told me to contact them if anyone seems reluctant to give their information. I would rather not involve the police.)

3 Replies 3
Ana1136
Level 10
Ohrid, Macedonia (FYROM)

@Kevin-s0 just let them know that you won't be able to accommodate them unless they provide the info since you must follow the law and they should be pleased that they are staying in a legal accommodation. You can't force them if they don't want to, but inform them that they will need to cancel the reservation and it is not likely that they will find a legal accommodation anywhere if they don't provide the details for any host not just for you. 

Kevin-s0
Level 10
Minamiashigara, Japan

This is very good advice! I try to do that, but maybe I have to word it differently.

Ana1136
Level 10
Ohrid, Macedonia (FYROM)

@Kevin-s0 of course, this is a bit harsh to say as it is, this was meant for you as a suggestion on how to structure a reply for hesitant guests 🙂