In order to abide new (5/23) city bylaw that will not allow short-term rentals for the legal suite in my home, I am decommissioning the suite. Instead of a kitchenette, there will be a “coffee bar” with sink and fridge. I will have a good quality hot plate and toaster oven available for guests who booked the suite thinking it would have a kitchen.
I notified guests of the change and most were accepting. However, one guest asked about a discount for their stay since they will not be getting what they thought. Functionally, there is no change. The suite is small - only big enough for 2 people - so the hot plate and oven should suffice. My prices are already very competitive and don’t feel a discount is necessary, even if I could figure out how to do that. I know that cash-back is a bad idea, but how about a gift card? Or treat basket? Flowers? I have no idea what they would like, allergies, etc., so remain uncertain about what to do. I would like to do a little something as I appreciate the potential inconvenience these changes could cause. Do you have a suggestion?