Changing the dates of guest reservation for them.

[Lynn56]

My guests originally booked for 2 weeks (booked in 1 week intervals), but due to a medical issue, must leave earlier. I want to give them a refund for the time they won't be here.

They asked me to make the changes as they don't know how to use the site. I thought I did it right using the resolution center, but I did this late friday afternoon, and today is sunday, and I have not got a confirmation email from Airbnb. The original reservation dates are still showing. I don't want my guests to be charged for the days they are not even here.
How do I know if the request went through properly?

Any body with any similar issues? or know how to do this type of transaction?

Thanks,

Lynn

[David126]

Sounds like it is down to your guests as they have not accepted the change.

[Bob43]

If your guests haven't repsonded, you might think of having them do themselves. This might be of help to them:

https://www.airbnb.com/help/article/913/can-i-change-a-reservation-as-a-guest