Hello @Gloria107,
Welcome to the Community Center.
Just to let you know, I have moved your post and @Marit-Anne0's reply to your question out of the original thread you posted it in, as it was on a different subject. It is now a new topic in the Community Help board, which will make it easy for others to find and reply and easier for the other discussion to continue. As this is a new topic, I have had to give it a new title, do let me know if you would prefer it to be something else.
Have you now sorted this?
Thanks, Lizzie
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Thank you for the last 7 years, find out more in my Personal Update.
Looking to contact our Support Team, for details...take a look at the Community Help Guides.