In our previous trip, the toilet was clogged during our stay. The host called in a plumber, who determined that it was the toilet paper that clogged the toilet. The host tried to charge us for the payment for to unclog the toilet, and involved Airbnb to arbitrate.
Airbnb later determined that we should pay for cost to unclog. This made us feel pretty unfair, given that we still do NOT think we did anything wrong as:
- the clog was caused by the toilet paper (suggested by the host)
- throwing toilet paper into the toilet is NOT an improper use of the toilet
This appears to us more of a maintenance issue, and we do not really understand why we should be responsible for this.
Does anyone run into similar issue or could shed more light on this?