Charging an additional fee after guest has already checked out?

Sean425
Level 1
Oceanside, CA

Charging an additional fee after guest has already checked out?

I had a group of 8-guests staying for 2-nights.  Found out, they had 10-guests total.  I charge an additional fee per-person after 8-guests, this guest now ows $156.10 for the 2-nights/2-additional people.  Can I have this fee taken from their security deposit?  I've notified the renter and explanined that having additional guests requires the additional fee per-person, there is additional cleaning and such when having more people stay.  Information on this is also included in the rental policy info that the renter agreed to abide by when making the booking.  "No other guests than the number provided are allowed to stay".  The rate for additional guests is noted in the policy as well.

What is the best way to handle this?

Thanks for your help.

Sean and Keli

1 Reply 1
Emiel1
Level 10
Leeuwarden, The Netherlands

@Sean425

You need to follow the  procedures as mentioned here:

https://www.airbnb.com/help/article/767/what-is-the-resolution-center

The security deposit is more related damages, see link to it on same page.

Hope this helps,

Emiel