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Do you guys check on your guests during their stay? (As Airbnb directs us to.)

I kinda worry that asking them how it’s going and if they need anything will open the door for petty complaints or asks for things I don’t want to give/do. 
Also, I don’t really want to bother them on their trip.
I message them detailed instructions before check-in and say there that they can reach out with any problems or questions during their stay. But should I also message them the next day to see how it’s going?

 

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41 Replies

Re: Checking on guests

in
Nerja, Spain
Level 10

Hola! Yo les suelo preguntar el día siguiente de su llegada y les pregunto qué tal han dormido y si necesitan algo de mi. Es algo que tengo establecido como un  rutina, tanto si están 4 días como 2 meses. Previamente a su llegada les informo de los lugares de interés y si durante su estancia hay algún acontecimiento de interés en mi localidad, les informo sobre ello y les doy detalles.   

Re: Checking on guests

Online Community Manager in
London, United Kingdom
Online Community Manager

For our English speakers:

 

I usually ask them the day after they arrive and ask them how they slept and if they need anything from me. It is something I have established as a routine, whether they are 4 days or 2 months. Before their arrival I inform them about the places of interest and if during their stay there are any interesting events in my town, I inform them about it and give them details.

 

@Amelia71 - did you know we have a dedicated Spanish speaking community? You can check it out here: https://community.withairbnb.com/t5/Centro-de-la-Comunidad-SP/ct-p/centro-de-la-comunidad

 

Thanks


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Re: Checking on guests

Online Community Manager in
London, United Kingdom
Online Community Manager

For our English speakers:

 

I usually ask them the day after they arrive and ask them how they slept and if they need anything from me. It is something I have established as a routine, whether they are 4 days or 2 months. Before their arrival I inform them about the places of interest and if during their stay there are any interesting events in my town, I inform them about it and give them details.

 

@Amelia71 - did you know we have a dedicated Spanish speaking community? You can check it out here: https://community.withairbnb.com/t5/Centro-de-la-Comunidad-SP/ct-p/centro-de-la-comunidad

 

Thanks


Can’t find what you’re searching for?
Click start a conversation to ask the Airbnb Community! 

Re: Checking on guests

in
Nerja, Spain
Level 10

Thanks Stephanie! Best regards from Nerja, Spain!!

Re: Checking on guests

Online Community Manager in
London, United Kingdom
Online Community Manager

Hola @Amelia71 , soy Sergi y me encargo de dinamizar el foro hispanohablante de Airbnb. Veo que has escrito en este que es el foro angloparlante e igual te interesaría publicar tus comentarios en nuestro foro ya que así tendrán más visibilidad. 

 

Te dejo el enlace al foro hispanohablante:  El Centro de la Comunidad

También te dejo el enlace a las diferentes secciones del foro: foros de discusión 

Y a la sección de Consejos y tutoriales ya que, creo, te puede ser de mucho interés. 

 

Un saludo y te esperamos en el foro hispanohablante.

Sergi

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Re: Checking on guests

in
Nerja, Spain
Level 10

Gracias Sergi! Intentaba acceder a la comunidad hispanohablante, pero no hallaba la forma de hacerlo desde que accedía la Comunidad y...sinceramente sigo sin saber hacerlo y...mira que no soy torpe con las aplicaciones. Ahora he accedido pinchando directamente al enlace que me has enviado. 

Me imagino que daré con la tecla! Gracias! Saludos desde Nerja, España!!

Re: Checking on guests

in
Proendos, Spain
Level 4

We do meet our guests personally which helps with any communication barrier.

We also send advanced messages on how to find us and reiterate contact numbers as most people do not read through all the blurb. If we do not meet them within the next two days we tend to send a short message - Hi, hope all is well - enjoy your stay - any issues pls call or message. Best regards M & B - The advantage on meeting guest at check in is you get an incling if they are Ok or might need more attention \ info.

 

Re: Checking on guests

in
Montevideo, UY
Level 2

A medida que pasa el tiempo y que uno adquiere experiencia en el trato con los huéspedes, me doy cuenta que una vez que uno estuvo en contacto por WhatsApp para compartir ubicación, tiene que volver la relación  a la Web de Airbnb.

Esto me lo planteo al igual que muchas de las  opiniones que he leído, para tener todo documentado con Airbnb y no con mensajes ya que si uno tiene algún problema no sirve de testimonio.

Por suerte hasta el momento no he tenido problemas graves, como para denunciar al huésped a Airbnb y comenzar un problema molesto.

Va mi agradecimiento por compartir las distintas experiencias y comentarios de este grupo de anfitriones que muy útiles son.

Re: Checking on guests

Online Community Manager in
London, United Kingdom
Online Community Manager

Hola @Enrique226, soy Sergi y me encargo de dinamizar el foro hispanohablante de Airbnb. Veo que has escrito en este que es el foro angloparlante e igual te interesaría publicar tus comentarios en nuestro foro ya que así tendrán más visibilidad. 

 

Te dejo el enlace al foro hispanohablante:  El Centro de la Comunidad

También te dejo el enlace a las diferentes secciones del foro: foros de discusión 

Y a la sección de Consejos y tutoriales ya que, creo, te puede ser de mucho interés. 

 

Un saludo y te esperamos en el foro hispanohablante.

Sergi

¿Necesitas ayuda, consejo o quieres compartir tu experiencia?
Regístrate o inicia sesión para empezar a conversar con otros miembros .

Re: Checking on guests

in
Montevideo, UY
Level 2

Les pido perdón por repetir mi comentario, intenté eliminarlo pero no pude, ya que hay un error donde dice “me cuenta” debe decir “me doy cuenta”.

Re: Checking on guests

in
Durham, NC
Level 1

As a host I do a tour get folks settled showing and sharing the home on arrival, then I ask if they need assistance unpacking and finally I retire in my or alternative room! I come out a few times as needed to use a shared space etc but only if invited for example to have cards read via NJ young adult ski people! Now, regarding sharing a drink or smoke when offered I decline unless I have purchased wine of my own holiday moment or something to contribute and still I usually do not accept simply because I want it to be their stay not my crash of their stay! I noticed other hosts do the same in my travels while one host literally seemed to post himself in all shared areas as if to be the person who leads and as he was a festival person in the moment weird later made sense! He wanted to get guests invited to mingle! All said, my first experiences hosting I was conned out of my house ie oh no we can’t have etc.. and now experience tells me it’s about clear booking dots crossed and being who each group or individual expects with life’s curve balls as well as boundaries! I imagine invisible guests as a nightmare like oh no if they saw my room or what I did etc and it reflects a clear mind set of work as a host verses opportunity for new buddies paid! However, on adventures via Airbnb as guest, I have met folks I still hope to catch up with!  So, pro superhosts thoughts?? As I have a desire to host elsewhere in the future for a variant of owners and location, how do hosts stop bnb travel short term and get to Denmark for a 6mth long term?!

Re: Checking on guests

in
Manchester, ME
Level 3

We have deer that go house to house for feeding in our little no hunting community. I use this as a talking point to message with "last minute details" very close to check in time. We have a lockbox that allows guests self check-in. This helps me to learn if guests are arriving before they are supposed to. They will usually tell me their ETA without my asking. I also wait 24 hours to follow up asking if they are finding everything they need and let them know not to hesitate to message, call or text if they have any questions. I do not find that it opens up for petty complaints. Just the opposite, I find most guests do not contact us because they do not want to bother us. During peak season, 7+ night stays, I will also message the morning of day 6 wishing them a great last day and safe travel home. I get great reviews for quick responses and communication amongst other things.

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