@Chris-And-Hebah0 @Ann72
I have a huge problem with Airbnb, have had more than 100 guests and have loved it. Never any problems and I have earned Superhost status with 5.0 in terms of customer ratings.However, I recently (7th of Oct.) had a guest where I immediately discovered urine in the bed after check-out. The mattress cover and mattress was still wet, yellowish stain and smelly. The bed is the Swedish brand, Hästen, handmade and extremely exclusive. The mattress is ruined and must be replaced immediately since I had a new guest arriving in two days. I contacted Airbnb, I did forward a claim and submitted pictures, invoices. My claim has been turned down, with the mo0tivation from Airbnb: "Based on the extent of the damage to the mattress our accounting department has deemed the mattress as usable for other guest and can not be paid out under the Host Guarantee." and "Because the item claimed was considered ineligible for the Host Guarantee, and for this reason the security deposit will not be engaged for this concern.". So, whom would like to sleep on a mattress soaked with human urine?
My conclusion: there is no "security deposit" it can never claimed, nor is there any "host insurance" , it is all a marketing delusion. So, do not expect to get anything!
Christina