@Mike-And-Jane0
I have never had a canceled reservation. Then I was surprised to receive the information that the Cleaning Fee would not be paid.
As far as I understand, the Cleaning Fee is intended to cover the costs of cleaning and organizing the accommodation BEFORE the guest's arrival (check-in).
Even if he canceled before check-in, the service was provided and, because of that, the charge is due.
We must not forget that Airbnb is not a Hotel. The guest is staying at someone else's house and is expected to keep it clean and tidy as if he were in his own home. At least this is the marketing Airbnb has always done. Did it change and I didn't notice?
If this is not the function of the Cleaning Fee, what is it for?
Any clarification in this regard would be most welcome.
Ricardo
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