Cleaning Fee was not charged to several guests! Should I let it go or change the reservation?

Cleaning Fee was not charged to several guests! Should I let it go or change the reservation?

Whether my mistake or Airbnb glitch I just discovered that the cleaning fee was not saved in the listing and has not been charged to 6 guests! I have to pay someone to clean so this is an issue. Should I send a charge to guests that are two weeks or more out or let it go? I am so afraid of ruffling the feathers of Airbnb guests but am losing a significant amount of money due to this. It is a new listing and with all the work we have been doing to prepare it may have been overlooked. Has anyone had a similar experience? What would you advise?

 

Thanks for your input.

Christine 

 

2 Replies 2
David126
Level 10
Como, CO

Let it go, they agreed to the deal you posted.

David
Sarah977
Level 10
Sayulita, Mexico

Your error. Live and learn. Bad form to try to charge the guests who have already booked now.

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