I normally have guests that stay no longer than 6 nights and usually less than that.  However I just had my longest occupancy since joining Airbnb.  They arrived 12/1 and stayed until 12/21.  Although they were decent guests (2 people), they were pretty messy.  It didn't warrant a less than stellar, 5 star review, because they were very good guests in all other facets of their stay.  When they checked out, I did a brief walk-thru of the cabin and because it was daytime, I didn't turn on the lights.  As a result, I missed the fact that the kitchen counters were covered in sticky food substances, the floor needed to be not just be mopped, but actually needed scrubbing to remove a lot of smears, and the bathroom - suffice to say it needed extra scrubbing too.  I wish Airbnb had a way to charge varied cleaning fees contingent on the length of stay.  I wondered if anyone had a work-around that would allow me to charge something more appropriate for people staying longer than a week.  I typically charge a measly $15 cleaning fee, but that is just fine for short stays.  It was definitely not fine for this extended length of time. 

22 Replies

Re: Cleaning Fees should be based on Length of Stay

Level 2

 

Your physchological approach is a great suggestion.

I'm a new virtual host, and will have to hire someone to clean my place. Based on my research, It could be pretty pricy for a 1700 sqft home, so I'm still trying to decide. 

 

Re: Cleaning Fees should be based on Length of Stay

in
Zagreb, Croatia
Level 10

@Susan1404 

1x week light cleaning and sheets / towels change is something we do. Instead of charging more cleaning fees we just don't offer any weekly discount.

 

Re: Cleaning Fees should be based on Length of Stay

in
London, GB
Level 3

Some great comments here but the only disadvantage with removing the cleaning fees and increasing the daily rate is that your listing will appear more expensive by a daily rate. However on the positive I think guests prefer it when there are no additional charges when seeing the final price. It is psychology. 

Re: Cleaning Fees should be based on Length of Stay

in
Prescott, AZ
Level 2

I agree. My guests stay 3-6 months and I like to have the place cleaned monthly to keep my place nice. This is difficult to navigate because of the difference in the length of stays. This being said my cleaning fee in high for my guests staying 3 months and I loose money on my guests who stay 6 months.

Alison browning

Re: Cleaning Fees should be based on Length of Stay

in
Santa Fe, NM
Level 2

@Alison416  yes, it is difficult to do a “one size fits all” for cleaning!

Re: Cleaning Fees should be based on Length of Stay

Level 2

I wish Airbnb would allow us to charge a “step up” cleaning fee. For example: 1-3 nights $30, 4-7 nights $50, 7-14 $70, leads than 30 days $100. 
Booking allows us to apply a % of sales as a cleaning fee. But 15% is too low for a 1 night stay and too high for a 2 week stay. 

Re: Cleaning Fees should be based on Length of Stay

in
Sayulita, Mexico
Level 10

@Connie412  That doesn't make much sense to me. It's a one time cleaning fee, regardless of length of stay. Why would you want to charge more to clean after a week-long stay than after a 3 night stay? Most hosts feel the opposite- it's less work to clean once in a week than to clean 3 times a week.

 

And you can never know ahead of time how a guest will leave it. There are guests who can create and leave a huge mess in a 1 or 2 night stay, while others may stay for 2 weeks and leave it spotless.

Re: Cleaning Fees should be based on Length of Stay

in
Johnstown, CO
Level 4

Any guest staying longer than 6 days at our place gets a quick visit from me. I send a text telling them I will be there to empty the trash and deliver fresh linens. Gives me a chance to check things over. I always take an extra bottle of cleaner “to put in the bathroom”. That way I have done a quick and complete tour of the place. 

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