When it comes to the damage claims, @Olivia128, even if the evidence leaves no doubt, success is not guaranteed with Airbnb reps whatsoever. As I said, they tend to support guests and reject or kill as many cases as possible - it's all about the money.
Here, with that cleaning issue, for Airbnb even photos might not be necessary. Guests' complaints, especially multiple ones, would be enough. So in a way you should sort it out with your cleaning service based on photo evidence from your guests. I don't know how much you rely on that service.
// "The only person you can trust is yourself"