Co-Host Capabilities and sending a special offer

in
Ontario, Canada
Level 2
78 Views

I'm wondering why I cannot send a special offer on the app as a co-host (and the primary host). It's also very inconvenient to have to get to my laptop anytime I have to send a special offer as a co-host. I manage several listings as a co-host and I'm set as the primary host but the app will not allow me to respond to a guests inquiry on the app with a special offer.

1 Reply

Re: Co-Host Capabilities and sending a special offer

Online Community Manager in
London, United Kingdom
Online Community Manager

Hi @IManageAir-Bnb0

 

Everything a co-Host can do is listed in this article, does this help at all? 

 

  • Create a listing: Co-Hosts can manage the listing – write titles and descriptions, take and upload photos, and determine pricing.
  • Update calendar and pricing: Keep a listing’s availability up to date and manage the listing’s price settings, including seasonal pricing and weekly discounts
  • Manage reservations: Accept or decline trip requests
  • Message with guests: Get to know guests, answer questions, and coordinate arrival and departure on behalf of the listing owner
  • Get the space guest-ready: Help make sure that the home is set up to welcome guests, including outfitting it with all the amenities.
  • Welcome guests in person: Greet guests, give them a tour of the space, and answer questions about the location
  • Help guests during their stay: If guests have an issue during their stay, co-Hosts can communicate with them and fix the problem. For example, a guest is locked out or the Internet is down.
  • Write reviews: Co-Hosts can use their own Airbnb account to write guest reviews on behalf of the listing owner
  • Cleaning and maintenance: Work with a professional cleaning service, clean the space yourself, or both. For instance, a co-Host may wash towels and sheets while a cleaning service takes care of the kitchen and bathrooms. You can also handle general home maintenance and repairs.
  • Get support from Airbnb: Need help with a reservation or guest issue? Co-Hosts can handle the communication and find a resolution.
  • Resolution Centre requests: Co-Hosts can send or request money from guests for things related to an Airbnb trip through the Airbnb Resolution Centre.

 

Let us know how you get on please 🙂 

Emilie

 

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