Hi there
Looking for some advice if anyone can help?
I was due to stay in Edinburgh 26th to 29th November, good old Storm Arwenput a stop to that as the train line was closed, from Newcastle onwards, the main road was also shut. I emailed the host explained that we would like to reschedule to be told, we would have to cancel, so I did. I went online asked for my money to be refunded, no response, I wanted the obligatory 72 hours, still nothing.
I involved Airbnb resolution centre, who were as helpful as a chocolate teapot, all I got was, if the host doesn't want to refund you, she doesn't have to!
I argued that I was told to cancel, I also said it came under extenuating circumstances, Airbnb refused to help ant further and closed the complaint.
I now need to take this further, where do I go now to complain?
Many thanks in advance