I have been hosting only for two months, and it's going really well.
I am renting the entire house with 6 bedrooms, so most of my guests are big group and some of my guests have been too loud at night and I have been getting complaints from neighbors.
I have talked to the neighbors, explained what I'm doing with my house, and apologized about noise problem.
After that I interview my guests before accepting any reservations, and talk to my guests about noise issues during their stay as well.
However, my neighbors sent me a letter saying that they oppose to use of the house as Airbnb because it destabilize the neighborhood. Most of my neighbors are seniors who lived there for a long time and very very quiet. They simply don't want any strangers walking down the streets and making noise.
The neighbors report my house to municipal officials, but I'm not doing anything illegal here.
How can I resolve this? I got a call from municipal officer about the report, and they just warned me. But what if they keep reporting my house then what happens next? Can they shut down my business?
Please share your experience.
hello @Angela i guess the answer all depends on the country you're living in, my feeling is that a house owner is not responsible for guests disturbing the neighbourhood or anything else the guests could do.
Hi @Angela I only allow 2 guests at a time. If you have big groups, my feeling is, you are asking for trouble, especially if you are not on the premises. Many places have noise ordinances, and if these are consistently broken, I think you will have a problem, and you could be shut down. Your guests are your responsibility to the extent that if they negatively impact your neighborhood, and your neighbors are persistent in their complaints, it will not go well for you, as many city officials carry an anti-Airbnb bias anyway.
Tough situation, @Angela, and I don't have any ideas for quick solutions, I'm afraid. I can certainly understand your neighbor's perspective - and renting a whole house to 6 guests is likely to invite parties. In Canada, I believe the general principle is that the home owner is responsible for anyone he or she invites onto the premises. So, that would make it your problem when your guests are disrupting the neighborhood.
I could share my experience, but it won't be nice.
I have bought many houses.
Neighbors ALWAYS tell me what I can and cannot do on MY
"You can't build up" (I could)
"You can't park on the street in front of my house" ( I could)
YOU CAN'T CHANGE MY NEIGHBORHOOD, BECAUSE I DON'T WANT YOU TO!!!
Neighbors are greedy, just because they think they can be. To them, it's free.
Fortunately, we live with a Constitution that allows PRIVATE ownership and due process.
As for your neighbors, I don't have a lot of advice. Bring them baked goods? Ask about their children?
Feel them out.
Do they have LEGITIMATE concerns? or are they just lonely?
Smile and be firm in your ownership rights.
In general, beaurocrats hate dealing with these neighbors' complaints just as much as you do.
P.S. You are NOT the evil monster they are trying to impune.
You are offering housing to people, not destabilizing the neighborhood.
THIS IS NOT A CRIME.
Their greed is the real crime.
I can't agree with @Lilian. Of course it is our responsibility as hosts to be good neighbours and minimise the risk our business impacting on our neighbours and local community.
What have you done so far in addition to tightening up your house rules?
Do you have video's at the property to see who goes in and out and monitor noise levels outside?
Do you have a co-host or do check people in and out and reinforce the house rules including noise levels.
If guests break your rules around noise do you talk to Airbnb to ensure they leave?
Thank you so much for sharing your experiences and opinions.
I realized I still have a lot to learn about managing skill as a host.
I live in Toronto Canada, and I do have very strict rules about noise, and of course I check on people during their stay.
I interview guests before accepting a reservation to avoid party people.
Now most of my guests are families from other countries who came to travel.
Anways, I guess I should try harder to satisfy my neighbors.
Thank you all again for your replies.
I live in a city neighborhood, not an HOA, and my neighbors act like we live in a armed-guard gated, totally hoity-toity, exclusive neighborhood. It is city parking and my neighbors go TOTALLY nuts when they see a car parked on the street for more than ten seconds they don't recognize. They are entirely too ridiculous. Even one of my neighbors goes to the city council meetings to object to EVERY SINGLE application for a short term rental within a five mile radius to his home..! I do agree that we as hosts have a responsibility to make sure we are not letting drugs and criminal activities knowingly in our homes, but the rest...parking on a city street or coming and going or simply using your home how you wish if you are following the laws...that is still ok last I checked and it really is nobody's business.
Does your listing include "Quite Times"?
Guests need to be respectful of the surroundings; this is not just sound, but being clean and courteous.
You may consider in your listing to have “Quite Times” clearly posted and in your instructions and in the unit. If this is a persistent problem then take a security deposit and advise guests if they violate the house rules they will forfeit their deposit. You can then advise your guests that they will forfeit the deposit if you receive a complaint.
At the same time, make sure your neighbors have your contact information and have them contact you before contacting the police.
Try to be nice you are a host and they are your guests and good customer service gets repeat business, make sure your Quite Hours instructions are written in such a way that your guests are likely to respect it.
@Jonathan Airbnb will not collect the security deposit for breach of host's rules, period. You can threaten it, but it will not be a reality. A host would be forced to try to collect the money from thei guests, and well, good luck with that!