@Claudia2350I completely understand how you are feeling. The emotional toll an experience like yours takes cannot be underestimated.
12 months ago (almost to the day) I also had a 'guest' arrested on my property for car theft. Fortunately I was suspicious of his behaviour fairly early and called the police to speak to him even though I had no real evidence of wrong doing. Turns out they had been looking for him and by calling them to my premises, I alerted him to his current address (mine) where they then arrested him. And evicted him in the process.
On entering the premises after he left, it was clear he had been using drugs. It cost almost $10,000 AUD to replace all the linen, furnishings and interior doors - basically anything that could absorb the smoke and to have the premises professionally drug decontaminated.
I tell you my story to explain how I am overcoming my concerns to continue STR.
- I am responsible for my safety. Airbnb are a booking platform who dont know me or my tolerance for risk. As an international company my small space is of no consequence to them.
-I immediately installed security cameras and now make it quite clear in my listing description that any unlawful behaviour will be called out. I also ask guests to confirm they are aware of the house rules and cameras before booking. Pointing out the cameras seems to have worked as a deterrent to potential wrongdoers so far (although have not been active for much of last 12 months due to Covid)
- I make sure to converse with potential guests before accepting booking request (dont use instant book) and if I feel any unease at all, I decline to accept. There will probably be someone else looking at same dates but if not, there is no price to put on peace of mind and personal safety
-I have no hesitation to call the police if I feel unsafe at any time
Yes it would be great if everyone was screened properly (guests and hosts) but short of requesting an international police clearance, I don't know how any business can provide this security. Hotels and airlines dont require anything other than credit card acceptance to make a booking - Airbnb work on the same principle....
There is no simple answer other than to cover yourself as best you can.
Cheers. Geri