The guest has already cancelled the reservation and has requested me to confirm the cancellation so they can get their money back and I can't find it! I don't know what to do, Airbnb is soooo confusing and I can't figure out what the hell to do. Please help me!!! I feel like no matter what I do Im going to be penalised for something that is out of my control, I feel its unfair, I feel like the hosting experience has been a difficult one for me, I'm hating it because I cannot find any answers to my problems, Im a struggling unemployed student with a 11 month old baby and I can't seem to catch a break, and all I wanted to do was make a few extra $$ and a $50USD fee is going to really set me back.