Oh Peter!
I am not a fan of them any longer and I hope my bosses switch to using someone that hascustomer service. I sang their praise in the beginning b/c they were so attentive but when something goes wrong , they will never take the blame and always blame it on us.
From 5/29-6/12 they had a malfunction which for some reason our Airbnb rates got push to booking.com. When I looked at Tokeet it had the correct rates but when I looked at booking.com it had our AirBNB rates. I have no idea how Airbnb rates got pushed through to booking.com.
One of our studios got booked for $44 when it should have been $144.
Of course they say."when you push rates through you should check them. I said I did and they we fine until that particular time.So we had 26 reservations get booked at the wrong rate and their solution was :"Sorry, we can give you 2 free month (worth $120) meanwhile we lost $1600 in revenue." I have been fighting with them since Jun 14th and they will not budge. They still don't believe they did anything wrong.
So my advice to people : DO NOT USE TOKEET!!! THEY ARE HORRIBLE!!