I recently had an unfortunate experience at my stay. I want to leave a negative to review to warn future AirBnbers about this place. However, I am worried that leaving a bad review will prompt the owner to retaliate with an unwarranted bad review of their own. Is there anything in place to prevent this? I would like to continue AirBnbing in the future and don't want a negative review to prevent me from doing so.
Here was my experience below if that makes a difference:
I arrive right in the middle of the 2 hour timeslot that I selected. The owner had previously sent message for the lockbox to get into the unit. Upon arriving, I attempted to input the code into the 2 lockboxes that were on the door. After about 5 minutes I begin to knock on the door and call the number listed, no answer for the door or number. Finally after about 5 more minutes someone inside lets me in. She's not the owner but is a permanent tenant of the place. She looks at the code I've received and proceeds to tell me that it's not the correct one. I find my room number in the place, but there's another lockbox on that door as well. I look through my messages and see that I've not received a code for this door. After about 20 minutes of calling the number and looking for other places to stay for the night, the permanent tenant starts trying to help us call numbers that she thinks can help. Finally, she comes back into the living room with a code, which finally works. It is then that I finally receive a message from the owner with the correct code to the front door (saying that they had recently changed it) and the code to the room door, without an apology. It took us about 45 minutes to get into our room and this was unfortunate because this made me late to an arrangement I had.
The room was as fine and as listed. The only other complaint (not really the fault of the owner) was that the bathroom had no floor towel and other tenants would get out of the shower wet, walk around the whole bathroom, and leave the floor almost flooded with water.