This, I believe, is the most common questions on the Community Center. Below is a "How To" guide on contacting Airbnb.
3 easy ways to contact Airbnb:
1. Contacting Airbnb's Community Experts
The easiest and quickest way to get answers to any issues is through contacting Airbnb's Community Experts. If they cannot answer your question, they have the ability to re-route you to Airbnb Specialist who will have the notes of the conversation you had with the Expert and can usually solve your question. Please be kind to these Experts as they are not employees of Airbnb and do give their time to assist you in resolving your issue.
Step 1: Visit https://www.airbnb.ca/help/contact_us
Step 2: From the bottom of the screen, choose either "My question is about something else".
Step 3: Follow the prompts to figure out what best describes your issues. Some things you choose will take you to specific information whereas others you can fill in the text box and submit your question. Keep trying until you find something that lets you enter your question into a text box. If you see the box that says "I still need help" at the bottom of the screen, choose that and enter your information. If the choice you made has nothing to do with your question, please just describe this first and the Expert will still help you.
Once you choose the "I still need help" button, you will get a text box which allows you to enter your information.
When you submit a question, you can expect an answer back from an Airbnb Expert within five minutes but usually less. If the Community Expert cannot help you, they can re-route your issue to Airbnb who will then contact you. Airbnb Community Experts do have some access to your reservation information but if it is a question that can only be answered with account information, they will re-route you automatically. Airbnb Community Experts are available 24/7 and again, usually you will have an answer from them within minutes.
2. Contacting Airbnb Via Twitter
I find the second best and easiest way to contact Airbnb regarding any issues I may be having is by using Twitter. Airbnb seems to have dedicated staff who monitor their Twitter feeds and I usually hear back from them within 5-10 minutes of posting my isssue.
Step 1: Log into Twitter
Step 2: Search for @Airbnbhelp and choose "Follow" them.
Step 3: Send a Direct Message (DM) explaining your issue and wait for their response. They may ask for information such as your listing but always provide it over DM so it is not public.
3. Calling Airbnb's Customer Experience Line
***Please note that these phone numbers and any numbers below are meant for URGENT MATTERS so it is best to use the above two methods first***
Here are the phone numbers for Airbnb. If the area where you are hosting is not listed, check out the two ways below this list in order to find their number for your area.
|United States and Canada||+1-415-800-5959|
|Argentina||+54 11 53 52 78 88|
|Australia||+61 2 8520 3333|
|Austria||+43 72 08 83 800|
|Brazil||+55 21 3958-5800|
|China||+86 10 5904 5310|
400 890 0309 (shared-cost)
|Denmark||+45 89 88 20 00|
|France||+33 1 84 88 40 00|
|Germany||+49 30 30 80 83 80|
|Greece||+30 211 1989888|
+852 5808 8888
000 800 4405 103 (toll-free)
|Ireland||+353 1 697 1831|
|Israel||+972 3 939 9977|
|Japan||+81 3 4580 0999|
+81 800 100 1008 (toll-free)
|Mexico||+52 55 41 70 43 33|
|Netherlands||+31 20 52 22 333|
|New Zealand||+64 4 4880 888|
|Norway||+47 21 61 16 88|
|Peru||+51 1 7089777|
|Poland||+48 22 30 72 000|
|Portugal||+351 30 880 3888|
|Puerto Rico||+1 787 919-0880|
|South Korea||+82 2 6022 2499|
+82 808 220 230 (toll-free)
|Spain||+34 91 123 45 67|
|Sweden||+46 844 68 12 34|
|Switzerland||+41 43 50 84 900|
+44 203 318 1111
Hopefully this help guide helps you to contact Airbnb for any of your issues.
My credit card has been charged several large reservations in the mid-range thousand of dollars; seven separate charges ranging from $2,000.00 - $7,000.00.
I do not have a Air bnb account.
I have been trying to resolve this issue with the "Air bnb Trust and Safety team" I have had no help.
I have a case number. Please resolve.
you most go to your bank and ask them to write report against the user of your credit card they can find the user maybe you have been the credit card in swindler website!
I've submitted at least half a dozen help requests and have not received a single response. As many have mentioned AirBNB support is non-existent.
These requests have been ranged from technical issues with the website to questions about how rates are displayed for listings.
I've found several instances where AirBNB intentionally displays absurdly low rates for listings designed to 'BAIT' travelers into booking only to have the rates 'SWITCHED' increasing by 10x or more in many cases. When I inquire with the hosts they all insist they have nothing to do with it. They assert that they list the price they want but AirBNB displays a lower price. Their stories are consistent and I tend to believe them.
AirBNB is clearly practicing bait and switch business tactics that have long been deemed unfair and in most jurisdictions illegal. Regulating AirBNB on any level is a huge challenge. Like most emerging technology it takes time for laws to catch up.
In the mean time, to what regulatory agency or governing body can we report this illegal activity?
I need HELP!!! I do not know where to ask and have this help!!!
I see a totally different page from the one I had - and I cannot find in it neither performance, nor % of bookings made, and many, many things which previously were seen.
I am lost!!! I have a guest who told me he received nothing from my messeges - although I have sent him at least 6-7! I cannot see a place where on my computer I can write reviews, only on the App!
It is so more difficult to do hosting with this new page!!! And I am told that from now on - even the names of my guests would not be visible - I will only have message that someone has booked.
We should start staying at hotels and boycott Airbnb . Their customer service is the worst I have ever experienced. They are so incompetent and essentially make you, the customer, have less power than the hosts. I just had a horrible experience. Was assigned about 5 case managers who kept ruining my case and confusing everything plus their only offer of compensation after I had to sleep in my car and cut my vacation short was to reward me with a $100 credit. We should boycott businesses like these. They don’t deserve our support or money
Again no response. This is extremely frustrating. Email after email, call after call. "someone is handling it" Now it has been 10 days with no clear explanation and the guest will be checking out soon with another checking in. May I please have a person reach out to me to explain on how this will be handled. If I was to not pay a company they would charge me late fees and service charges. Absolutely no Compensation and still waiting for my money. It's not 10, 15 or 100 dollars, it's closer to 1000 dollars. I don't know about you but I need that money. The bank has already charged me late fees on my mortgage. Terrible terrible terrible customer service.
This is all well and good, but Airbnb have not paid me for over 30 days at this point. I have been in touch with them many times. They are very nice, lots of platitudes and blowing a lot of smoke up my a***, but they have done absolutely nothing about paying me the £216 they owe. A multinational, multibillion dollar company can’t pay me £216 because of a glitch? I rely on Airbnb to pay my bills.
Be aware their “help” is not help, it’s a run around.
Do what I have done. Booking.com is much better. 90% more bookings with them. Once, if ever, I get my money I will close my account. I have blocked out all future dates already. Sharlitons and an absolute sham.
Anyone have a guest ask to do a portrait photo shoot at your place? Did you charge more? Did you regret it? Are there any insurance issues?
I have been in contact with a case manager about a HUGE unauthorized party thrown in my house without my consent, attended by mostly minors and involving illegal substance use. So far, the case manager has suspended MY account because she misinterpreted me saying I took a video of the party when I showed up to kick the guests out as me having undisclosed security cameras, then said that she 'noticed that this guest told [me] about the party before booking' which is completely untrue. In fact my first communication received from the guest after asking her plans was that she was having a 'girls staycation.' I've asked multiple times to have a different cast manager or speak to a supervisor, but am met with silence. Even calling in to the help center again, was told that the supervisor wouldn't be able to help me unless the request came from the case handler. WTF? At this point it feels like Airbnb is trying to defend the guest for breaking the law, violating our agreement and trashing my house. So unbelievable.
Thats a terrible service and don’t care about hosts at all. They not allow us to take a damage deposit and taking care about ourselves, and don’t help us also. I am really scared.