This, I believe, is the most common questions on the Community Center. Below is a "How To" guide on contacting Airbnb.
3 easy ways to contact Airbnb:
1. Contacting Airbnb's Community Experts
The easiest and quickest way to get answers to any issues is through contacting Airbnb's Community Experts. If they cannot answer your question, they have the ability to re-route you to Airbnb Specialist who will have the notes of the conversation you had with the Expert and can usually solve your question. Please be kind to these Experts as they are not employees of Airbnb and do give their time to assist you in resolving your issue.
Step 1: Visit https://www.airbnb.ca/help/contact_us
Step 2: From the bottom of the screen, choose either "My question is about something else".
Step 3: Follow the prompts to figure out what best describes your issues. Some things you choose will take you to specific information whereas others you can fill in the text box and submit your question. Keep trying until you find something that lets you enter your question into a text box. If you see the box that says "I still need help" at the bottom of the screen, choose that and enter your information. If the choice you made has nothing to do with your question, please just describe this first and the Expert will still help you.
Once you choose the "I still need help" button, you will get a text box which allows you to enter your information.
When you submit a question, you can expect an answer back from an Airbnb Expert within five minutes but usually less. If the Community Expert cannot help you, they can re-route your issue to Airbnb who will then contact you. Airbnb Community Experts do have some access to your reservation information but if it is a question that can only be answered with account information, they will re-route you automatically. Airbnb Community Experts are available 24/7 and again, usually you will have an answer from them within minutes.
2. Contacting Airbnb Via Twitter
I find the second best and easiest way to contact Airbnb regarding any issues I may be having is by using Twitter. Airbnb seems to have dedicated staff who monitor their Twitter feeds and I usually hear back from them within 5-10 minutes of posting my isssue.
Step 1: Log into Twitter
Step 2: Search for @Airbnbhelp and choose "Follow" them.
Step 3: Send a Direct Message (DM) explaining your issue and wait for their response. They may ask for information such as your listing but always provide it over DM so it is not public.
3. Calling Airbnb's Customer Experience Line
***Please note that these phone numbers and any numbers below are meant for URGENT MATTERS so it is best to use the above two methods first***
Here are the phone numbers for Airbnb. If the area where you are hosting is not listed, check out the two ways below this list in order to find their number for your area.
|United States and Canada||+1-415-800-5959
|Argentina||+54 11 53 52 78 88|
|Australia||+61 2 8520 3333|
|Austria||+43 72 08 83 800|
|Brazil||+55 21 3958-5800|
|China||+86 10 5904 5310
400 890 0309 (shared-cost)
|Denmark||+45 89 88 20 00|
|France||+33 1 84 88 40 00|
|Germany||+49 30 30 80 83 80|
|Greece||+30 211 1989888|
+852 5808 8888
000 800 4405 103 (toll-free)
|Ireland||+353 1 697 1831|
|Israel||+972 3 939 9977|
|Japan||+81 3 4580 0999
+81 800 100 1008 (toll-free)
|Mexico||+52 55 41 70 43 33|
|Netherlands||+31 20 52 22 333|
|New Zealand||+64 4 4880 888|
|Norway||+47 21 61 16 88|
|Peru||+51 1 7089777|
|Poland||+48 22 30 72 000|
|Portugal||+351 30 880 3888|
|Puerto Rico||+1 787 919-0880|
|South Korea||+82 2 6022 2499
+82 808 220 230 (toll-free)
|Spain||+34 91 123 45 67|
|Sweden||+46 844 68 12 34|
|Switzerland||+41 43 50 84 900|
+44 203 318 1111
Hopefully this help guide helps you to contact Airbnb for any of your issues.
I have been in contact with a case manager about a HUGE unauthorized party thrown in my house without my consent, attended by mostly minors and involving illegal substance use. So far, the case manager has suspended MY account because she misinterpreted me saying I took a video of the party when I showed up to kick the guests out as me having undisclosed security cameras, then said that she 'noticed that this guest told [me] about the party before booking' which is completely untrue. In fact my first communication received from the guest after asking her plans was that she was having a 'girls staycation.' I've asked multiple times to have a different cast manager or speak to a supervisor, but am met with silence. Even calling in to the help center again, was told that the supervisor wouldn't be able to help me unless the request came from the case handler. WTF? At this point it feels like Airbnb is trying to defend the guest for breaking the law, violating our agreement and trashing my house. So unbelievable.
Thats a terrible service and don’t care about hosts at all. They not allow us to take a damage deposit and taking care about ourselves, and don’t help us also. I am really scared.
Hi - I was inquiring online about 2 places to rent in late Sept. Airbnb's website says "book now and you won't be charged yet"..... unfortunately, that is what I did and since they had my credit card number on file they took it upon themselves to charge me over $3,000 - I immediately cancelled and got my money back except for over $300 service fees. Since it was illegal for the to charge my credit card shouldn't I be imbursed the total amount????
I usually had good luck with Air BNB support calls. Now I cannot seem to get a remotely competent person on the other end of text or calls to help. My calendar is locked up on one property but not the other and is preventing bookings. I also have an unresolved issue where Air has taken it upon themselves to credit back monies to a guest that we (the guest and I) clearly in writing agreed upon would be in lieu of paying the full 90 day stay when their contract in my area was cut short. Now air say I OWE them money. NOT OK!!! They robbed me of over $1000 when they changed policy without warning and the 25% of lost booking payments only covered a tiny margin of time with all the stipulations they put in place to qualify for the 25%. Total garbage. I am seriously starting to look for another company to post my proprties with. So frustrating.
Hola a todos! Tengo una consulta quisiera q me ayuden luego de estar 67 dias encun lugar faltando 3 dias el host quiere que le pague $2000 no se que hacer? Que me recomiendan
@David6889 Absolutamente no! Los hosts no podemos requerir ningun pago adicional a los huespedes, almenos que hayas provocado daños o perdidas en la propiedad. Llama inmediatamente a Airbnb para reportarlo y manten toda comunicacion con el host en la plataforma. Si no lo has hecho o te pidio el dinero en persona, mandale un mensaje por Airbnb diciendo que no puedes aceptar el cargo adicional que te ha pedido en (fecha) y que va en contra del reglamento. Necesitas pruebas para que Airbnb te apoye. Suerte!
Muchas gracias ya me puse en contacto con airbnb estoy a la espera que me respondan, esto no estaba en el reglamento que me cobren $2000 adicionales de agua y no se si los consumi o hay una fuga o esta dividido para la casa donde estoy y los dos departamentos que hay en la parte posterior.
nunca me habia pasado con airbnb algo parecido . No me pareje justo q 3 dias antes de irme me quieran cobrar ese valor .
slds y muchas gracias
The last time I called airbnb (2 weeks ago) I was on hold for 1.5 hours before I got a human and that human transferred me to someone else which took another 45 mins on hold!!!!!!!!! What happened to bonus superhost customer service? "Hi superhost, we're glad you called us"... and 15 seconds later you're talking to a human? That was the ONLY worthwhile bonis to being a superhost! Now it is gone.
airbnb CS has gone down the toilet to the point that i refuse to call or email anymore. It is futile. For the fees you are charing hosts and guests, you should be ashamed of the wait times to speak to a human and get help.
It is September and I am hoping to find the latest information on HOW to get Airbnb to respond to my dilemma! I HAD a real person that actually called me but now he has passed me on to the AIR! Is there more updated information(than from 2017) about how to get Airbnb to answer a hosting problem??
Under option 1: "...Airbnb who will then contact you."
6 YEAR AGO: Yes. Immediately, in no time we heard back, yes. Knowledgeable, attentive assistants, well trained, most of them super familiar with the platform, able to solve everything and anything. ONE person deal.
LAST YEAR? Yes. The quality of advice was so-so, it was apparent that the personnel is not as knowledgeable as they used to be, depended really who we had pleasure to talk to. But the assistance was still available and the solutions were made, found.
IN 2020: nothing gets solved. Nothing reaches conclusions. The issues are being pushed around. And no matter how many cases you open, someone from those so called "experts" rushes to close them down.
This company has never been so frustrated to work with than is now. EVER! Instead of celebrating our 23rd consecutive Superhost status we re debating to quit hosting for Airbnb. As has NOTHING to do with the joy working with&for them years ago. Sad. And endlessly frustrating.
I'm new here and learning my ways around and making mistake. But , I dont believe as big Airbnb is and how much money they make they can't afford a real chat, a customer service, or better service if all
I've been trying to get support for 6 months now and I'm a superhost. I think I'm just going to quit airbnb and go back to craigslist.