Hello @Adam1161 , @Elvan5 and @Gina136 ,
I am sorry to hear Elvan you received an email you were upset with, I obviously can't comment on this as I don't know the specifics. But, I would recommend contacting our Support Team to find out more.
Obviously this is a really challenging time across the whole world and the news around the virus is changing all the time (for all the relevant Airbnb updates/links, take a look here). This makes it very tricky for all of our community and Airbnb to make sure that they policies are reflective of the changing conditions and so this is why it is very reliant upon the recommendations of the World Health Organisation and experts to guide these.
This being said, there are still many areas around the world which are given the all clear to travel and so understandably these bookings have to run under the normal conditions.
Hopefully this will get better soon, but in the mean time we will keep you as updated as possible here in the CC.
Thanks,
Lizzie
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Thank you for the last 7 years, find out more in my Personal Update.
Looking to contact our Support Team, for details...take a look at the Community Help Guides.