As more information about the novel coronavirus (2019-nCoV) outbreak becomes available, Airbnb continues to prioritize the safety and well-being of our community of hosts, guests, and employees in China and around the world.
As this situation evolves, we strongly urge you to review your local government’s travel guidance and health advisories and take necessary precautions to protect yourself and your guests when hosting or traveling.
Following the guidance and recommendations from the World Health Organization (WHO), Chinese government, and other local and health authorities, Airbnb is offering impacted hosts and guests with eligible reservations the option to cancel their reservations without charges through our extenuating circumstances policy. We’ll continue to evaluate and update this policy in line with official guidance.
Airbnb understands that you may have concerns, and we’d like to encourage impacted hosts and guests to reach out to our customer support team (https://www.airbnb.com/help/home) with questions or to get help with canceling reservations.
More details about our extenuating circumstances policy can be found here. You can also find the latest information regarding coronavirus from the WHO or your relevant local authority.
@Airbnb Lizzie can Airbnb update their policy please, some of it talks about what happens if guests books before 1 Feb and we are now at the 12th Feb. What about guests that have booked after 1 Feb?
Can you ask the policy team to review as a matter of urgency please?