All my apartments on strict policy. Haven't received anything for these cancellations during this time.
Superhost in Hong Kong, they allowed full refunds for my strict booking guest cancellations based on EC since protests last year since July and now the Coronavirus.
The application of EC is inconsistent and dependent on the guest country of origin and regional call center.
I've lost hundreds of thousands USD since 2019 and 2020. I've been able to survive because we made some money in prior years.
Airbnb collects 12%+ service charge on all the bookings for the last 4 years +. How can they collect this fee and provide no assurances on these cancellations even though its all strict cancellation policy apartments. Some guests are cancelling but still re-booking other accommodation, the customer representatives are not vetting these requests, its all inconsistent and have been happening for months here.
Now as it affects the US market, is there a big commotion and guidance.