Covid-19 Cancellation

Level 1
63 Views

Hi I would like to find out with regards to cancellation due to testing positive for Covid-19, I was suppose to check in today and can not travel due to travel requirements of a negative Covid-19 test. The place where I was suppose checked in has a no refund policy. What can I do to get some refund?

2 Replies

Re: Covid-19 Cancellation

in
Leeuwarden, The Netherlands
Level 10

@Arno204 

 

The "extenuating circumstances policy" (which provides refund if guest is infected by COVID, documentation of this must be available ) only applies if the reservaton has not yet started.

https://www.airbnb.com/help/article/2701/extenuating-circumstances-policy-and-the-coronavirus-covid1...

 

If reservation has already started, the cancellation policy attached to it applies and will automatically calculate the refund (if any) when you cancel.

 

Only option left if no refund: ask the host for a (voluntary)  refund.

 

Re: Covid-19 Cancellation

Online Community Manager in
London, United Kingdom
Online Community Manager

Hi @Arno204

 

I hope you're well! We've announced some changes to the Covid Extenuating Circumstances policy recently, so I wanted to follow-up on the information @Emiel1 shared above to make sure you were aware of those changes for any future stay you might be planning: 

 

https://community.withairbnb.com/t5/Airbnb-Updates/Update-to-our-approach-for-guests-sick-with-COVID...

 

Thanks, 

 

Emilie

 

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