Hello all...
I am writing here more for psihological support I believe. Just want other hosts to share their experience and ask for advice...
6 months ago a guest made reservation for the end of April-July, full 2 room apartment for the price of the cheapest hostel... My refund policy was and is strict - 50% refund in case of cancelled reservation.
Today guest cancelled his reservation because his flight was canceled (Covid issues).
Guest keeps pushing me that I MUST give him a full refund, I MUST understand his situation, I MUST be a good person... I feel like a criminal already, that I am stealing something from him...
Well, my apartment was "blocked" by him for 6 months, full refund does not look fair for me...
Could other host please share their experience in such situations?
Thank you...