So we are booking a stay for less than a week from now. Host invited me, I accepted, and I agreed to Terms and submitted payment.
I then got an error message, "Oops, we're unable to complete this booking. Unfortunately, a server error prevented your request from being completed. Airbnb may be undergoing maintenance or your connection may have timed out. Please try again."
I checked my debt card and there was a charge on there, for nearly $400 (amount I agreed to). I then got an email from Airbnb then this reservation # was being refunded and I would have funds in 15 days. The host said that my reservation number is marked as "Failed confirmation."
I know there is probably nothing that can be done. Now I am afraid to book again because I don't want $800 tied up for a trip starting in a short time frame. Called support and they said they would call me back in 15 minutes; 35 minutes later and nothing.
Should I be worried?