Credit card changed after cancelling reservation; having difficulty getting refund

Dave64
Level 1
St. Louis, MO

Credit card changed after cancelling reservation; having difficulty getting refund

I recently had to cancel a trip, roughly 7-8 days out from my planned arrival. The host had a moderate cancellation policy, and I was eligible for a full refund (minus processing charges) since I canceled more than 5 days before the start of my trip.

 

The problem is that the credit card I used to make the reservation is no longer active. It looks like AirBNB tried to process a refund to that card before I was able to update my account information. The refund payment is listed in my AirBNB traveler account, but is not showing up in my bank account (in the newly listed credit card account). 

 

Does anyone have experience with this? Thanks!

15 Replies 15
Michael6287
Level 2
Los Angeles, CA

Just went through this and as long as the account that the card was linked to is still active it should go through. But I'm guessing this probably varies depending on the bank.