Custom Promotions Blocked

in
Albuquerque, NM
Level 2
214 Views

I've been hosting for two years and regularly discount unbooked days for the coming week. When I tried today I received the message below saying "There are no promotions available right now." I'm confused why this would suddenly change and wondering if anyone else has experienced this. I have superhost status so I should be eligible for promotions and have regularly used them until getting this today. Any advice on what's going wrong or what I may be doing wrong would be appreciated. Thank you!

 

Message when clicking promotions from the calendar:

 

There are no promotions available right now. We’ll let you know here and on your calendar when one pops up.
Still want the perks of promotions? You’ll get strikethrough styling on search pages and your listing when you offer any of these discounts:
  • Weekly discount
  • Monthly discount
  • Early bird discount
Tags (1)
12 Replies

Re: Custom Promotions Blocked

in
Leeuwarden, The Netherlands
Level 10

@Anna-and-Jonas0 

Custom promotions are not blocked (see tiltle), they simply are not available.

Maybe there is less demand for accommodation or the time period available is too short.

Just make your own promotion, like using "last minute discount"

Re: Custom Promotions Blocked

in
Albuquerque, NM
Level 2

Thank you for your post but yes the custom promotion feature is blocked for me and none of your explanations apply to my situation because it doesn't even allow me to select a time period. As stated, I have been using custom promotions for two years, and now all of a sudden they are blocked or disabled, whichever description you prefer. My ability to use custom promotions has been withdrawn without explanation.

Re: Custom Promotions Blocked

in
San Antonio, TX
Level 2

I haven't been able to do a custom promotion for several days either.  Also, I don't have the option of "last minute discount".

Re: Custom Promotions Blocked

in
Albuquerque, NM
Level 2

I'm sorry to hear this is happening to you too but glad to know it's not just me! I don't have the "last minute discount" option either. Seems strange that the custom promotion feature would be disabled for some people. Hopefully, someone with Airbnb will be able to post an explanation. Thank you for sharing and if I discover any solutions I'll be sure to let you know.

Re: Custom Promotions Blocked

in
Farmington, UT
Level 1

I am also experiencing this. I use promotions to fill unbooked days as well, but it is no longer an option. Please bring it back.

Re: Custom Promotions Blocked

in
Bend, OR
Level 2

Same problem here.

Re: Custom Promotions Blocked

in
Seattle, WA
Level 1

I came here looking for an answer to the same question. Disappointing to not have this feature available, especially now as my summer season is winding down.

Re: Custom Promotions Blocked

in
Albuquerque, NM
Level 2

Completely agree, this is the time we need the feature the most, and frustrating that it's gone without any notice or explanation. Thank you for posting a reply and hopefully if enough of us complain Airbnb will take note. 

Re: Custom Promotions Blocked

in
Seattle, WA
Level 1

Today I see the option for custom promotion but when I click on it and then go to choose dates, it says the date I choose is the "end date" but doesn't give a way to choose the "start date" or complete the promotion setup. Must be a technical glitch. I'll reach out to tech support.

Re: Custom Promotions Blocked

in
England, United Kingdom
Level 2

Me too @Anna-and-Jonas0   I cant believe the seems to be happening to a few hosts and it all seems to be around the same period;  August it started for me as that was the last time I could do one was a 20% discount mid August.   I've been hosting for 6 years and regularly offer discounts for  unbooked days . When I tried end of August  I received the message below saying "There are no promotions available right now." I'm confused why this would suddenly change and wondering if anyone else has experienced this. I have superhost status so I should be eligible for promotions and have regularly used them until getting this today. Any advice on what's going wrong or what I may be doing wrong would be appreciated. Thank you!

 

Message when clicking promotions from the calendar:

 

There are no promotions available right now. We’ll let you know here and on your calendar when one pops up.
Still want the perks of promotions? You’ll get strikethrough styling on search pages and your listing when you offer any of these discounts:
  • Weekly discount
  • Monthly discount
  • Early bird discount

Forgive me for coping and pasting similar to what you said @Anna-and-Jonas0 .

 

Is it still the same for you or have you managed to resolve this?

 

I tried chatting to someone from AirBnB sadly she wasn't helpful at all. 

 

Hope this can be resolved.

Re: Custom Promotions Blocked

in
Albuquerque, NM
Level 2

@Merryl-And-Steve0 thank you for posting and the problem has been resolved for us. Airbnb help desk had no explanation but then one day last week the feature started working again. Disappointed to hear it's not working for everyone and hope Airbnb issues some sort of acknowledgment. 

Re: Custom Promotions Blocked

in
England, United Kingdom
Level 2

Still not resolved - endless conversations later and they keep referring and referring me to someone else, very annoying.

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