3 weeks to get an email back!
I am beyond disappointed of the level of customer service I received with my inquiry.
I contacted Airbnb support on July 24 and asked what I should do with the situation, when the guest left with the key and is responsive. I asked how to proceed with the next guest is robbed if the key was stolen with the malicious intent. I also asked if I am liable for next guess losses.
I have heard NOTHING from Airbnb until August 3rd, when Naresh emailed me that he is forwarding my inquiry (still within 2 weeks of guest checking out).
Next time I had an email on August 10 from Pedro that he is forwarding my inquiry again.
On August 11 I had email from George, still not addressing my question "Am I liable for my next guest losses if the key was stolen?"
However, George told me that I will not be covered by Airbnb host guarantee since it's been over 2 weeks since guest checked out.
I contacted Airbnb within 48 hours of checkout, and this is their time to respond that brought it to over 2 weeks.
George still have not addressed my question, said I am not covered by the insurance, and closed the case.