After 21 days of waiting for airbnb to get me an answer for my case, the outcome was this :
1. I contacted airbnb September 18, the day of my arrival.
- told them the apartment was full of cockroaches and bees.
- some kitchen accessories were not working like oven
- everyday issue with internet
2. They asked me for proof
- sent them pictures, videos and chats with host
3. They offer me 50% of for nightly cost from September 18 to October 8.
- according to them they were 50 dollars short
- i did the math and told them they were 50usd short.
Conclusion
Airbnb customer service got back at me saying, "they assumed i didn't wanted the refund" so they cancel the refund.
Im still waiting my refund in an apartment full of cockroaches and a baby is with me too.
What can i do?