Customer service

Berlin, Germany Level 2

Berlin - Key Exchange

Hi Guys, In Berlin (Kreuzberg to be specific) and I'm look... Latest reply

Hi Guys, In Berlin (Kreuzberg to be specific) and I'm looking for a Key Exchange. I'm not sure but it seems HoardSpot is de... Latest reply

Toronto, Canada Level 3

Which insurance company insures airbnb property in Canada

My current insurance company has informed me that they will ... Latest reply

My current insurance company has informed me that they will not insure my property if I host it short-term through websites l... Latest reply

Bucharest, Romania Level 3

What do I do when the guest requests an invoice?

Hello. I recently had the situation in which a guests reque... Latest reply

Hello. I recently had the situation in which a guests requested an invoice. I have told to ask for the invoice directly to A... Latest reply

Vancouver, WA Level 3

6 Signs Your Next Booking Could Be Dealing Drugs/Involved in...

naively allowed my home to be used as a drug distribution ce... Latest reply

naively allowed my home to be used as a drug distribution center on several occasions. I started doing some research. I calle... Latest reply

Level 5

Rental scam using Airbnb? How should I go forward, if at all...

I have been trying to find an apartment and found a listing ... Latest reply

I have been trying to find an apartment and found a listing on a popular rental website (not Airbnb). We started e-mailing, a... Latest reply

Lithia Springs, GA Level 10

How can a guest who cancelled, still leave a review?

I got this email from airbnb today asking me to review a gue... Latest reply

I got this email from airbnb today asking me to review a guest who had cancelled. "Tell Amber and Tara what you loved and ... Latest reply

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