- Airbnb called me in October asking to help a guest who needed to check out of a property and into mine. I extended my home to the guest.
- My security deposit is $500
- The guest trashed my home; ursine and feces everywhere, holes in walls, damaged door, dented stainless steel dishwasher, and ruined furniture with wine and urine.
- We required extra professional cleaning for any furniture we could salvage, wall repair and paint, and discarded the furniture we could not save.
- I submitted my claim the same day as I returned home, and within 48 hours.
- I provided all evidence; photos, videos, receipts, and a letter from our property manager.
- This is the only time I’ve had such damage.
- This damage totaled $2,300
- I have 12 reviews, all 5 stars and I work very hard to make the stay an experience, not just a house.
Working with Airbnb has been impossible. I’ve provided everything they request, and then a new rep chimes in asking for the same information.
Most recently, I’m told that the security deposit does nothing cover damage; only STRUCTURAL damage. And, Airbnb has said they did credit me $315, but it’s nowhere in any payout.
I’m at my wits end. At a minimum the security deposit should be mine.
My question: has anyone sued Airbnb in small claims court? If so, have they retaliated by removing hosting permission? Any ideas for me?