Damage and Security Deposit recovery

[Kelley4]

Hello Everyone!

Recently, we had a group stay with us that not only violated all of the house rules, they broke furniture, damaged items, threw away silverware, and did drugs on the property.  I followed all of the steps associated with the resolution center within all the time frames provided and after 72 hours with no response, I involved Airbnb via the resolution center.  This was three weeks ago, is this normal?  Were talking almost $2,000 worth of damages including the security deposit.  It makes me nervous as a new host to not have even heard anything from Airbnb.  Looking for advice on what next steps I should take!  Thank you everyone!

[Helen3]

What did BnB say when you phoned them?

[David126]

Trust you left them an appropriate review.

Looks like the security depoit is $300?

[Robert-And-Paula0]

Kelley,

Am wondering if and how this matter was resolved for you?  Have recently experienced similiar.

Rob