My case has not been resolved.
- I sent the picture of my damaged umbrella and the new invoice that I have bought but I didn't received my claimed money.
- I didn't received the penalty for additional guest over my maximum guest limit of 6 guest. The principal guest has been sent me the 11 names of the guest stayed at my cottage from July 01-03. I sent the picture of the guest names (11) message to the resolution centre but I didn't received for the penalty for the additional guests.
Regarding damage umbrella resolution centre tell me that I didn't provide the Instruction guide to the guest for using umbrella which very weird to me. I think there is no user manual in the world to use umbrella.
Regarding additional guest, resolution centre tell me about the proof, whereas I sent the picture of the guest email for 11 guests. They also told me that I didn't set up for extra guest charges. My maximum guest limitation in my listing is 6 persons. There is no question of setting of extra guest charges. The guest didn't follow my rental rule and for that the guest should be compensated because I have to pay resort fee for the rental guest.
Finally, I regret to tell you that the service standard of the Airbnb Resolution Centre is very poor and not up to the standard of North American wheras they are doing business with my property at Canada.