Damage and no support of Airbnb

[Pieter81]

Is there any contact possible, higher up the ranks, for damages? 

We have damage to our property, this is documented and also by conversation with the guest.

Now, Airbnb claims, it didn't happen within 24h after the day they left. But in the conversations, we already stated it to the guest a couple hours after they left...

But the help center, doesn't help at all.

Any help? Tips? 

[Nick]

Hi @Pieter81 I'm sorry you are experiencing this. I just sent you a DM with an update. 

Many thanks

Nick 

[Linda108]

According to the information you have provided in your post suggests your claim was accepted by the guest and the customer service representative response if incorrect.  I see that forum administrator, @Nick , has communicated to you.  Please keep us updated as to how this works out.