Damage deposit vs Review Issues

[JohnandChristine0]

Until AirBnb fixes their “hosting” problem, they are not the best shop in town. What’s the “hosting” problem? It’s the fact that if a host must take money from the “damages deposit” because the guest has trashed their place, then the guest can retaliate and leave them a bad review. The guest has 10 days to write a review but the host only has until the next guest arrival to deduct from a damage deposit if needed. (This is often only 1 or 2 days).The easy solution is to make the damage deposit review period LONGER than the guest review window.
IE simply change the policy to you have 2 days to leave a review and 5 days to deduct from damage deposit if needed... If AirBnb won’t fix this problem, this remains a fatal flaw in the business model and is very very unfair to all hosts👌

[Branka-and-Silvia0]

@JohnandChristine0 

with back to back bookings, we often have just a few hours to submit our damage claim. Considering this is very tight timeframe even for the regular turnover. then you can imagine how stressful it is in case anything was broken and has to be photographed/videotaped/ repaired /replaced/cleaned + we should submit a damage claim via mobile phone! 

I remember when my guest broke a window (it was cold weather), called me at 11 AM on Saturday to tell me. I had to find a cleaning lady for help, find an glazier shop working at Saturday at noon (almost all were closed), drive to the apartment , take photos ( my phone died so I asked my neighbor to take photos and send me) put the window in my car, drive frantically to the other side of town (arrived at the end of their  working hours) , wait until the glass was changed, drive back to the apartment and put back the new window. During that time my cleaning lady cleaned all the glass from beds, floors, furniture and prepared everything else. I had 10 min to make damage claim (and pray my phone don't die again) until my next guests arrived at 14:00 h.  It was (almost) impossible mission