Hello,
i had 2 guests checkout today. They were nice, friendly and everything seemed fine until i went to change the linen when they left.
I noticed the bed looked a little slanted. Upon further inspection one of the legs on the metal bed frame was broken right off.
The guest never informed me of the damage. I also had 2 other guests coming in tonight. I had to go out and buy a new frame, cost was $69.00 plus Tax.
Am i able to get this cost back from the guest? If so how do i go about this.
I previously did not have a security deposit, I have since added one. Is it worth it to have this security deposit? Does it hinder bookings? If i have damages is it easier to get reimbursed for any damages with a security depost?
What about reviewing this person, how should i review?
After 2 years this is my first negative experience 😞