Hello Everyone,
I had a guest stay at my house for New Years eve with 5 guests. I told her that there were no parties allowed several times and she said ok. Well they had a party, not only that but after teling her that there were no more than 5 people alowed to stay overnight, she had 8 people sleep over, consumed my food and even had a dog in the property (which in the rules is clear...no pets allowed). I told them about the dog and they removed it after 2 hours and they left the house semi clean.
But thereal problem was the damage to the table top from my dining room table (brown chocolate color) it was ruined! there is a huge white stain that wont come off. I went to West Elm (store where I bought it) and they told me that there was no way to fix it since the veneer was burned/stained/damaged and I would have to get the whole table top replaced and it would be cheaper to buy a new one. ($1,600 dollars)
I reach out to the guest and they said that the charges were too high. I involved Airbnb and they asked me to provide all the documentation necessary, well I submitted pictures within 24hrs of the guest checking out showing the damage to the table but they are saying that the guest can't be held responsible for the damages (what? why?)
What am I supposed to do here? I dont understand, how can they side with the guest after I am showing the damages of the table.
The agent from Airbnb said "we'll be unable procced any further with your claim due to the fact that we do not believe the guest is responsible for the reported damages" No other information on how they determine this.