Damages -- guest now complains of issues that are non-issues for compensation

[Genevieve149]

Has anyone experienced issues getting reimbursed by Airbnb for damages that guest doesn't want to pay?  The guest created an issue (which was a non-issue) requesting a similar amount of money back for something that they could not figure out.  I get the feeling that this guest knows how to work the system to get reimbursed for "inconveniences", that are really not inconveniences.  However, they did break our TV and we need to know if we are going to get reimbursed.

[Quincy]

Hi @Genevieve149,

Welcome to the Community Center!

I am sorry to hear that this has happened. Have you contacted Airbnb already? Also, did you know that you can put in a resolution request by clicking here?