Debit without autorisation

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Nicolas354
Level 1
Hong Kong

Debit without autorisation

Airbnb deduct me 2800HKD without autorisation. I don’t know where is that money and I can’t contact anyone.

Could someone explain me how to get the refund or how to contact the financial department? 

Thanks 

 

1 Best Answer
Linda108
Level 10
La Quinta, CA

All communication with Air BNB go through the customer service, @Nicolas354.  Here is a guide for contacting Air BNB which is easily found here in the Community Center.

https://community.withairbnb.com/t5/Help/Contact-Airbnb-A-Community-Help-Guide/m-p/16165#M728

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1 Reply 1
Linda108
Level 10
La Quinta, CA

All communication with Air BNB go through the customer service, @Nicolas354.  Here is a guide for contacting Air BNB which is easily found here in the Community Center.

https://community.withairbnb.com/t5/Help/Contact-Airbnb-A-Community-Help-Guide/m-p/16165#M728