Hello,
My payout for 31st Dec 2019 still hasn’t been processed. Airbnb CS keep stating “technical glitch” and give no further information.
I have contacted them a few times and there has been no information except this generic answer. They say other customers are also facing this issue. Is anyone experiencing this or has experienced this in the past? Is there any way I can contact a senior member of the CS team. As the agent on the phone is of no help. Airbnb has not once initiated communication from their end. In fact, I had to bring to their notice that my payout is still pending.
Post some excerpts from my last conversation with them (third phone call)
“I have forwarded this issue to our technical team and as of this moment, we do not have a time frame for the resolution. Rest assured that we will resolve this as soon as possible as it is also affecting other customers.
We have already reported this to our technical team for you. I will give you a summary of how reports work when sent to the technical team.
To complete the report I will need to solve this case. What will then happen is the report we have compiled regarding this issue will be passed along with all the relevant information we have gathered, including the screenshots and notes from my own investigation of this system error. This report will then be added to a gathering that we will have of people reporting the same issue and the technical team will then work together to track all the issues and work on making a fix for the problem. The more issues that are reported, the speedier the fix to the issue.
With issues such as this you may or may not hear directly from the technical team regarding the fix but please accept my assurances that they are a hard-working team and will get this issue resolved as swiftly as possible.
Please know that there is no time frame for the fix and that this case has to be closed first so that the technical team will be able to further investigate. Your patience and cooperation would be highly appreciated.”