Thank you for your reply.
What you are saying is that I declining an inquiry is not a problem. Last year my listing was suspended because I have declined 3 inquiries in a row. It took a lot of mailing and phone calls to get my listing to show up in searches again.
The rep from AirBNB told me that this will happen again when multiple inquiries are declined.
If I politely respond to the inquiry, stating that our apartment is not suitable for the guests. I keep getting alerts from AirBNB, telling me that I need to respond before my response-rating drops.
As a matter of fact, I have just send them the following message:
- As stated in our listing our apartment is only suitable for 2 adults with (or without) children. We sadly do not have beds to hold more then 2 adults. We do hope you will find a suitable listing for your stay in Amsterdam. Best regards, Mark
After sending this reply to his inquiry, there still is an alert above the message:
- Respond within 11:09:16 to maintain your response rate.
I clearly just responded to the message, but AirBNB forces me to either Decline or Send a Special Offer.
As one can imagine I am hesitant to Decline, specially because I have needed to decline 2 inquiries in the past few weeks.
When booking a apartment on AirBNB, I can select the number of adults, children or infants. But there is no way that a host can use this selection.
I find this whole situation quite stressfull, in what should be nice experience.