Did not receive money from cancelation though I have my property on the strict level for cancelation

[Dorion0]

Hi. I had guests booked from Dec 7-Dec 17 to come to my house in Bali. I have always had the cancelation policy as strict which means I receive 50% back if they cancel within the week of their reservation. They cancelled Dec 6. I have not recieved any payment from airbnb. This has never hapepned to me since I have hosted these past two years. Why has airbnb not given me my money and how can this be fixed. Thank you. 

[Jeff158]

Hi @Dorion0

If the guests arrival day was the 7th your payment will be released on the 8th

[Ange2]

@Dorion0 

Dashboard under your profile pic. 

1. click 'Account Settings'
2. click 'Transaction History'
3. click  ' Future Payments'    you should see it there as a future payment, if not you will need to call Airbnb.