Difference between payout of a cancelled booking by host and new booking at lower rate

Bachir3
Level 1
Paris, France

Difference between payout of a cancelled booking by host and new booking at lower rate

I booked at €402.08, it was accepted then cancelled. After that I got an email from airbnb to check other houses, when I follow the link it seems that there was a couppon applied to the new booking. I booked at a lower rate of €344.98 using this coppon, but now I cannot request refunds for the difference!

 

How can I get back my money? (i.e. the 402.08 - 344.98 = 57.1)

1 Reply 1

@Bachir3 - the reservations are separate.  The original would have been refunded to you in full (402.08) and the second will be charged to you in full (344.98).   You will automatically get the money back when the first reservation is refunded to you.  

https://www.airbnb.com/help/article/1967/when-will-i-get-my-refund