Directions to my house

Allison47
Level 2
Huntington Beach, CA

Directions to my house

A few Airbnb customers who use the Airbnb Map to get to my house have ended up at the wrong house. If they follow the directions I give them in my welcome message, they get here no problem, but if they click on Get Directions they are sent to the wrong place. What will be the quickest way to get this fixed?

2 Replies 2
Marzena4
Level 10
Kraków, Poland

Double check whether your address is correct, including the zip code, @Allison47. I had an issue that my zip code was not correct (custom-provided by airbnb) and my guests, clicking the address in their airbnb apps (once I asked a guest to show me), were redirected to the building opposite. I contacted the CS and requested the zip code to be updated. Sees to be working fine.

Contact Airbnb Customer Service using Twitter or the form: https://www.airbnb.com/help/contact_us#/

// "The only person you can trust is yourself"
Quincy
Community Manager
Community Manager
London, United Kingdom

Hello @Allison47,

Welcome to the Community Center!

Oh no! I hope your guests did not end up too far away from your home! Have you tried getting in touch with Airbnb to have this fixed as @Marzena4 mentioned? 

It'd be great if you could let us know.

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