Hi,
I have been using the platform for several years and have just had a very negative experience with a host: the flat I chose was in extremely
precarious hygienic conditions, I was even afraid to catch some infection during my stay.
I noticed that most flats were unavailable by the time I got into the apartment so decided to bear with it -which meant taking showers at an acquaintance's house- and report it afterwards.
I did it and Airbnb provided no concrete solution to the issue when the host refused to refund part of the cost I had paid, despite having provided substantial evidence of my complaint.
Airbnb now considers the case settled! Let me add that this is not how I thought Airbnb would deal with a complaint from a long-standing customer.
Stefano