Do I need to inform airbnb of a no show?

[Theresa59]

They said they booked by mistake.

They asked me to cancel (but I don't want to lose superhost status)

My cancellation policy is moderate, so I will get paid, I just need to know if I should inform air bnb that they haven't stayed and how?

[Cynthia-and-Chris1]

I dont see a need to.  The guest will cancel on their own if they want to receive any refund, per your policy.  If they dont want a refund, you'll still get paid out but will have some nights to yourself!

[Helen3 · Accepted solution]

Hi @Theresa59

I have a different take than @Cynthia-and-Chris1 on this one.

I would contact BNB (2nd post in this forum has contact details) and let them know what has happened. I would also message the guest back (if you haven't done so already) and say that you are sorry they booked in error and that if they no longer want to stay, would advise them to cancel through their booking confirmation.

I say this for two reasons a) it means the guest can't leave a review b) in the case of the guest misrepresenting what happened to get their money back, you have a record on the system.

[Theresa59]

Thanks Helen, this is really helpful! Unfortunately the guest did not cancel in the end. despite making the booking in error,  but I did tweet to air bnb, so contact to airbnb was made. I really like your wording for the message to send to the guest, and will use this if it ever happens again.

[Linda108]

@Theresa59  I agree with @Helen3 just to dot the i's and cross the t's.  As many hosts have posted, it appears that Air BNB may be more supportive of the guest, especially if a new one, than of the host.  Good luck!

[Christopher76]

We received notice of confirmed booking in the usual way. After 2 days noticed Airbnb had not blanked out dates on calender, Why?

Have now done this manualy.

Appears to be noway to contact Airbnb to check

[Theresa59]

I managed to contact airbnb through their twitter @airbnbhelp